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19:58 15 Feb 18
Ray is always so courteous and happy... Caleb does exceptional work. We use this shop a lot and always highly recommend it. Awesome employee’s.. Ray and Caleb. Thanks for being trustworthy and giving quality work, and great customer service.
01:32 08 Feb 18
They did a great job repairing my wife's favorite watch. The work was done on time and at a fair price. I like the the tracking system they provide so you can see the status of your repair (like tracking a package through the mail) I'll definitely use this business again.
22:36 20 Jan 18
Ray was amazing! I normally go to the location in Riverdale (as it is much closer to my home) but happened to be in the Layton area and decided to get a battery put in one of my watches. I'm so glad I stopped here and I will now be traveling the extra distance just to come here. Ray was super sweet, super kind, and super professional. She explained additional options that I could purchase besides the battery but not once did I feel pressured to buy any of the options. She took awesome care of me and my watch and when I returned to pick it up, she remembered exactly who I was. Awesome customer service!!
21:48 11 Jan 18
There service was grade A!!! Their quick and professional; they always kept me updated with status of my watches. Their work is flawless which they stand behind, to me most importantly. They speak to you as if you're an old friend asking for help; in which they're always happy to do. Times Ticking; a place where you can ask an old friend for help.
13:55 15 Dec 17
I had several issues with my Bulova mechanical watch, including running too fast. They not only fixed it, but it is better than when I bought it new. Amazing! And the only place I recommend for service.
15:03 16 Nov 17
Trying to find a watch maker to replace a Swiss Army Watch battery is easy but one who repairs a Swiss Army "Officer's 1894 square faced" watch was next to impossible in the SF Bay Area. Further Google research connected me to "Ticking Times" in Utah and great success! I sent my watch, received a prompt arrival confirmation and subsequent estimate of repairs & offer of cleaning & polishing. The entire process was skillfully completed with beautiful results in approx. 2-3 weeks. Thank you Ticking Times, so glad to know where to find you!
06:01 29 Oct 17
Recently my Father-in-law passed away and my Mother-in-law gave me two of his watches. One was a Rolex and the;other a Movado. My Father-in-law enjoyed these watches and so it was an honor to get both of these to remember him by. Only problem is my wrists are skinnier than his and needed some links taken out of the bands. Having gone to Times Ticking in Layton Hills Mall in the past for other watches needing links removed or batteries, and always pleased with the great service, we knew where we needed to go to have the links removed in these two newly acquired watches. Caleb was the one who helped us today and he was very pleasant and personable to us. I was expecting several days before they would be ready for pickup, but Caleb said to come back in 15 to 20 minutes and they would be ready. We took a little longer walking through the mall, but upon our return to Times Ticking, Caleb had one of them ready. He apologized and explained that the other watch needed to go to their repair shop due to the special links on it and it would be a few days before being ready. Even though both watches weren't finished at the same time, Caleb's friendly interaction with an honest explanation in having to wait for the other watch to be ready wasn't even an issue and we were very pleased with his level of service. Once again our expectations with Times Ticking were exceeded and we will definitely be back. I would recommend Times Ticking as the place to go for all your time keeping repairs, sales and service.
22:16 26 Oct 17
Very good service. They repaired my old Baby G and cleaned it up. It now looks better than it has in probably 10 years. The keeper for the watch band broke years ago and I made one from a small zip tie. Times Ticking replaced it without me asking and at no charge. That was a pleasant surprise. Many times small gestures and great customer service say a lot about a company and people. You have earned a new return customer.
15:59 09 Sep 17
This is my second time to deal with Times Ticking. Again, they have performed the services in excellent manner. When my watch was returned to me, it looked better than when I sent it to them. Very professional, knowledgeable and friendly. They called to authorize the needed work, but failed to call me to tell me that my watch was in the return mail. That was unusual as they called me the first time I worked with them.. I have another watch passed down from my father that I will be sending next time. Thanks for a great job and as usual I will return.